Application Tech Support Analyst

Location: New York, New York
Date Posted: 04-19-2018
We are seeking an Application Tech Support Analyst for a long term role in NYC.  

Required Skills
•Minimum 2 - 4 Years Experience supporting large and complex production systems using complex SQL queries and reporting systems
•Minimum 2 - 4 Years Experience in Business Analytics
•Minimum 2 - 4 Years Experience and knowledge of ITSM processes, methodologies and tools
•Minimum 2 - 4 Years Experience working directly with end-users, system partners and internal stakeholders on a daily basis.

Tasks & Duties
•Perform Application release management and troubleshooting
•Perform Analysis of issues requiring techno-functional knowledge on applications
•Support application releases and change management functions
•Develop, test, debug, implement and document complex systems and applications
•Perform issue investigation and resolution, planning and release management
•Provide Level 2 Technical Support to system users; identify and troubleshoot issues, debug and triage issues for short term / long term solution.
•Liaison with Help desk, Infrastructure and external vendors to resolve Production issues and work with development teams and escalate technical issues
•Post incident review ensuring that the issue has been permanently resolved and what value add items can be completed to ensure the issue does not reoccur

At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges we’re on their short list. We’re looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence

Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.
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